Grievance Redressal

Last updated 9 October 2026

If you have a complaint about our service, billing or the handling of your personal data, we want to resolve it quickly and fairly.

Step 1 — Support

Write to lumacore88@gmail.com with your company name, a description of the issue and any reference numbers. Most issues are resolved at this stage.

Step 2 — Grievance Officer

If you are not satisfied, or your grievance concerns personal data, contact our Grievance Officer: [Grievance Officer name — to be added], lumacore88@gmail.com, [Registered address — to be added].

Timelines

Acknowledgement within 48 hours.
Resolution, or a written explanation of the next steps, within 15 days of receipt.

Escalation

If your grievance is still unresolved you may approach the appropriate authority, including the Data Protection Board of India for personal-data matters or the consumer forum where applicable.