Refund & Cancellation Policy

Free trial and launch offer

The 14-day free trial and the launch-offer period are free. No payment details are required, so there is nothing to refund or cancel — simply stop using the service.

Cancelling a paid plan

• Plans are prepaid and do not renew automatically, so no action is needed to avoid future charges.
• To cancel early, email lumacore88@gmail.com from a company-admin account. Access continues until the end of the paid period.

Refunds

• Monthly plans: fees for a month that has started are non-refundable.
• Annual plans: if you cancel within 14 days of payment, we refund the full amount. After 14 days, annual fees are non-refundable.
• Duplicate or erroneous charges are always refunded in full once verified.
• Approved refunds are issued to the original payment method within 7 business days of approval; the time for funds to appear depends on your bank or payment provider.

How to request a refund

Email lumacore88@gmail.com with your company name, payment reference and reason. We acknowledge requests within 2 business days.

Online payments

Online payment through Instamojo is being set up and is not yet active. Until then, paid plans are arranged directly with our team and invoiced; this policy applies to those payments as well.