Complaints buried in inboxes
When complaints arrive by email, response times slip and nobody owns the follow-up.
manufacturing customer complaint software
Customer complaint software built for manufacturers
Manufacturing customer complaint software with SLA tracking, lot linking, RMA and warranty management, customer 8D and a secure customer portal.
Respond to every complaint on time, trace it to the lot and close it with evidence your customer can see.
The problems it solves
Slow investigations
Matching a complaint to the production lot and inspection records takes hours of searching.
Customers left in the dark
Without visibility of progress, customers chase for updates and lose confidence.
How it works in QCIN
- 1
Log
Capture the complaint internally or let the customer submit it through the portal.
- 2
Link
Connect serial and lot numbers to production, inspections and shipments.
- 3
Resolve
Raise an NCR/8D, process the RMA and record warranty claims.
- 4
Communicate
Message the customer and share 8D progress in the portal until closure.
Key capabilities
SLA tracking
First-response SLA targets per customer with live due times and breach visibility.
Traceability links
Serial and lot numbers link complaints to production records.
RMA & warranty
Returns, dispositions and warranty claim amounts in one place.
Customer portal
Customers submit issues, exchange messages and follow the 8D.
Customer scorecards
Accounts graded on SLA performance, complaint severity and returns.
Attachments
Keep photos and documents with the complaint record.
Frequently asked questions
What is customer complaint software for manufacturers?
Software that logs, tracks and resolves customer complaints with traceability to production and structured corrective action.
Does QCIN include a customer portal?
Yes, a secure portal where customers report issues, message your team and see returns and 8D progress.
Can QCIN manage RMAs and warranty claims?
Yes, returns are tracked with disposition, warranty flag, claimed and approved amounts.
How are customer SLAs measured?
Each complaint gets a first-response due time based on the customer's SLA; QCIN tracks performance against it and reports SLA compliance.
Related pages
Industries
Guides
See QCIN with your own parts and processes.
Start a free 14-day trial — no card required — or book a walkthrough with our team.